L3 WESCAM has signed an agreement with European Optronics Services S.L. (EOS) to open a WESCAM Authorized Service Center (WASC) in Madrid, Spain. The 1,744-square-foot facility will maximize the operational effectiveness of L3’s MX™-Series of electro-optical and infrared (EO/IR) imaging turrets with 24/7 support for customers located across Spain, Portugal and Algeria.
The center is expected to be operational early 2019.The EOS facility will be equipped with the tooling required for optical alignment and other equipment necessary to ensure MX systems can be maintained in-region at an advanced service level. With a dedicated team assembled and trained to support MX systems operating across the air, land and maritime domains, customers will see an increase in operational availability and shorter turnaround times.
“We are proud to deliver a stronger, globally diverse in-service support network for our customers,” said Rod Till, Vice President of Customer Service for L3 WESCAM. “By working with innovative companies like EOS that are located in strategic regions, we will continue to grow our in-service support structure and see an immediate increase in customer satisfaction.”
Deployed in close proximity to L3’s customers, other strategically located facilities can be found throughout the United Kingdom, Australia, Japan, Spain, Germany, Jordan, the United States, Saudi Arabia, the United Arab Emirates and Canada. Additionally, L3 is preparing to open more WASCs later this year in the Asia region.
Providing service and support where and when they are needed, L3’s global in-service support facilities also incorporate remote diagnostic testing of fielded operational systems; service representatives available for dispatch 24/7 from any WASC; eLearning; and classroom, in-flight and in-vehicle training, in addition to mission simulation and mission rehearsal training.